Browse our frequently asked questions about bins, waste and recycling.

Q: I’ve built a new house and moved in. How do I get a kerbside collection service?

Answer: Give our Customer Service team a call on 02 6023 8111 or email info@alburycity.nsw.gov.au. You’ll need to inform the Customer Service officer of your name, address and which bin size you require.   (Updated 09 May 2016.)
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Q: My rubbish bin didn’t get emptied today. Who do I contact?

Answer: Be sure to place your bin on the kerbside the night before it’s due to be emptied. If you’ve done so and the Cleanaway truck has missed your bin, contact our Customer Service team.   (Updated 09 May 2016.)
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Q: One of my bins is damaged, this could include the lid or wheels on my bin. How do I get it repaired. Who do I contact?

Answer: Contact our Customer Service team and we’ll advise Cleanaway that your bin lid needs repairing or replacing.   (Updated 11 May 2016.)
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Q: What does my kerbside collection service consist of?

Answer: The new organics bin will be a 240-litre bin - the same size as your current recycling bin.   (Updated 09 May 2016.)
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Q: Will my general waste (rubbish) bin change under the new waste system?

Answer: Your red-lidded rubbish bin will stay in its current 140-litre capacity, but will be emptied fortnightly instead of weekly.   (Updated 25 Nov 2015.)
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Q: Why do we need three bins under the new waste system?

Answer: It’s really quite simple: we need to reduce the amount of waste going into our landfill.   (Updated 25 Nov 2015.)
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Q: What can I put in the food and garden Organics bin with the green lid?

Answer: Essentially, all your green waste, food scraps and any other organic material.   (Updated 20 Jul 2016.)
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Q: What can I put in the rubbish bin with the red lid?

Answer: This bin needs to be used wisely. It’s basically only for anything that’s not food, garden waste or a recyclable item.   (Updated 09 May 2016.)
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Q: What can I put in the recycling bin with the yellow lid?

Answer: Just like in the past, your bin with the yellow lid is for recyclable items.   (Updated 09 May 2016.)
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Q: Under the new waste system, how will I sort food waste from my general household rubbish?

Answer: You’ll be provided with a kitchen tidy bin and compostable liners to make collecting food waste easy. These bags can then be placed in your new organics bin.   (Updated 25 Nov 2015.)
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Q: I am running out of bin liners for my kitchen caddy, how do I get more?

Answer: If you’re running low on bin liners, you'll be issued with another 12 month supply from March 2016, but there are other options if you have already run out or are running low.   (Updated 09 May 2016.)
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Q: I’ve swept up the leaves from trees in my street. Who will collect these?

Answer: If you’ve swept up some leaves from your nature strip, give our Customer Service team a call. We’ll log a Customer Request for our Street Cleanser to come to your neighbourhood.   (Updated 25 Nov 2015.)
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Q: Where is the Albury Tip?

Answer: The Albury Waste Management Centre is located in Mudge Street, off Centaur Road in Lavington.   (Updated 25 Nov 2015.)
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Q: What are the opening hours for the Albury Tip?

Answer: The Albury Waste Management Centre is open Monday to Friday 7.00am to 5.00pm; and Saturday and Sunday 9.00am to 4.00pm.   (Updated 25 Nov 2015.)
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Q: How do I dispose of e-waste, household chemicals, sharps, asbestos, polystyrene or batteries?

Answer: Our Albury Waste Management Centre page contains useful information about the proper disposal of dangerous or harmful materials.   (Updated 25 Nov 2015.)
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Q: What are the fees and charges for the Albury Tip?

Answer: AlburyCity ratepayers are entitled to four free vouchers each year, for entry to the Albury Waste Management Centre. To find out more about other specific charges, please visit our Disposal Charges page.   (Updated 09 May 2016.)
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Q: How do I create an account for the Albury Tip?

Answer: To open an account for the Albury Waste Management Centre, complete the credit application form.   (Updated 25 Nov 2015.)
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Q: I have found illegal rubbish that has been dumped. What do I do?

Answer: If you come across illegal dumping, please do not alter the site in any way. Instead, immediately make a report it to our Customer Service team.   (Updated 25 Nov 2015.)
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Q: What is free at the Albury Waste Management Centre

Answer: Residents & Commercial businesses can take certain items to the Albury Waste Management Centre for Free   (Updated 12 May 2016.)
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Q: When do my landfill vouchers get issued? What do these include?

Answer: Four landfill vouchers are issued once per year as part of the Annual July rates notice   (Updated 12 May 2016.)
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