Browse our frequently asked questions about rates.

Q: How do I set up a Direct Debit for my rates, water and sewerage charges?

Answer: Rates, water and sewerage charges can be directly debited from your account weekly, fortnightly or monthly.   (Updated 12 Oct 2017.)
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Q: How are my rates calculated?

Answer: The basic formula used to calculate AlburyCity rates is: Base amount + (individual unimproved land value x ad valorem rate) = rates charge ($)   (Updated 22 Dec 2015.)
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Q: Why have I received a Notice of Valuation?

Answer: The Department of Lands provides land values to Councils for rating purposes. This is done at least every four years.   (Updated 22 Dec 2015.)
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Q: What if I don’t agree with my land valuation?

Answer: Please direct all enquiries regarding your land valuation to the NSW Government’s office of Land & Property Information.   (Updated 22 Dec 2015.)
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Q: How does Council decide which category my land/property is in?

Answer: Each parcel of land or property must be included in one of six categories for rating purposes. The six categories are Residential, Rural Residential, Residential Village, Business, Business Village, and Farmland.   (Updated 22 Dec 2015.)
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Q: What if I’m having difficulty paying my rates and need more time?

Answer: If you need to find a way to make paying your rates more manageable, please contact Customer Service on 02 6023 8111 to discuss your circumstances and arrange a payment plan.   (Updated 22 Dec 2015.)
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Q: What happens if I default on my agreed payment plan?

Answer: If a ratepayer fails to meet the terms of an agreement, the agreement may be terminated, and the full amount of the outstanding rates and charges and accrued interest becomes due and payable.   (Updated 22 Dec 2015.)
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Q: How can I pay my rates?

Answer: AlburyCity offers a variety of ways for you to pay your rates and water accounts.   (Updated 02 Nov 2016.)
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Q: Do I need to pay my rates when I sell my house?

Answer: Ask your solicitor to order a 603 Certificate from Council. This certificate details the rates and water charges outstanding at that point in time.   (Updated 22 Dec 2015.)
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Q: I’m a pensioner. Can I get any discounts on my rates?

Answer: If you’re a pensioner and you own a property that you live in, the answer is yes. Simply fill out the Pensioner Concession Application Form and attach a copy of your Centrelink Pension Card to it.   (Updated 22 Dec 2015.)
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Q: How do I change my mailing address for my rates/water notice?

Answer: All you need to do is complete a Change of Details Form.   (Updated 22 Dec 2015.)
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