Browse our frequently asked questions about water and sewerage.

Q: I have had a major water leak at my property. Does AlburyCity provide any assistance towards my next water bill?

Answer: AlburyCity is able to provide assistance to customers who have experienced a major water leak at their property, in accordance with the adopted Undetected Leak Policy for Water and Wastewater Charges.   (Updated 14 Mar 2017.)
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Q: I have a blocked sewer. What do I do?

Answer: If the blockage is inside the boundary of your property, it’s your responsibility to get it cleared. We suggest you call a licensed plumber.   (Updated 25 Nov 2015.)
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Q: What do I do if I see raw sewage coming out of a manhole?

Answer: Call our customer service centre and a customer request will be logged and our sewerage maintenance team will come out to assess the situation.   (Updated 19 Feb 2016.)
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Q: What do I do if I see a red flashing light on top of a control cabinet as a sewerage pump station?

Answer: Call the phone number on the control cabinet and report the flashing light and the pump station number.   (Updated 25 Nov 2015.)
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Q: What water restrictions are currently in place?

Answer: AlburyCity is currently not under any water restrictions. Water usage has stabilised and there is no longer a State Government requirement to impose restrictions.   (Updated 25 Nov 2015.)
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Q: How often does my water bill come out?

Answer: Water accounts are billed tri-annually (three times a year).   (Updated 25 Nov 2015.)
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Q: My water meter is leaking. What do I do?

Answer: Call AlburyCity Customer Service on 02 6023 8111 or email info@alburycity.nsw.gov.au. We’ll log a Customer Request for our water maintenance operators to come to your property and investigate.   (Updated 19 Feb 2016.)
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Q: I can’t turn off my water meter tap. What do I do?

Answer: Call AlburyCity Customer Service on 02 6023 8111 or email info@alburycity.nsw.gov.au. We’ll log a Customer Request for our Water Engineers to come to your property and assess the water meter tap.   (Updated 25 Nov 2015.)
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Q: I have dirty water coming out of my tap. What do I do?

Answer: Call AlburyCity Customer Service on 02 6023 8111 or email info@alburycity.nsw.gov.au. We’ll log a Customer Request for our Water Engineers to investigate.   (Updated 25 Nov 2015.)
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Q: There’s a burst water main in the street. What do I do?

Answer: Call our Customer Service team on 02 6023 8111 or email info@alburycity.nsw.gov.au.   (Updated 19 Feb 2016.)
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Q: How can I check if I have a water leak?

Answer: If you are sure that there are no taps turned on, check the water meter and if the dials are moving/spinning, then you have a leak.   (Updated 19 Feb 2016.)
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