Webchat
Chat with Us Online! Just click the webchat button in the lower right corner of the AlburyCity website to start a live conversation with one of our friendly customer relations officers. We’re available Monday to Friday, 8:30am – 4:30pm.
Online
Have a question? Use our online form to report an issue and share your feedback.
Submit our online formPhone
02 6023 8111: 8.30am to 5pm Monday to Friday (public holidays excluded).
1300 133 391: after hours or weekends
In Person
Visit one of our customer service centres. We are available to assist with rates and water payments, reporting issues, animal registrations, applications, permits and a wide range of other Council services.
Have a question? Email us to report an issue and share your feedback.
info@alburycity.nsw.gov.auSnap Send Solve
Out and about and see something that needs reporting? With Snap Send Solve, reporting issues across AlburyCity has never been easier. This free mobile app lets you quickly report community issues right from your phone.
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Feedback, Compliments and Complaints
We aim to deliver excellence in customer service every time. If you are not satisfied with your experience, we encourage you to contact us through one of our channels so we can listen and work towards a timely resolution.
We also welcome your feedback to help us improve our services, as well as compliments that recognise exceptional experiences that go above and beyond and can be formally acknowledged.
Give feedback, a compliment or make a complaintNational Relay Service
For individuals with hearing or speech impairments, the National Relay Service provides a range of different types of call services, depending on your needs and preferences. You can connect via their website or by calling 1300 555 727
Translating and Interpreting Service
If you prefer to communicate in a language other than English, you can access the Translating and Interpreting Service (TIS National), which offers immediate phone interpreting. To find out more, visit the TIS National website or call 131 450 and quote our unique client code 285237.
Engaging Albury
Your voice matters.
Share your thoughts, ideas, and feedback on AlburyCity projects, plans and initiatives. This is your opportunity to shape the future of our vibrant community.
Post
If you prefer to contact us by mail, please send your correspondence to the address below:
AlburyCity
553 Kiewa Street
Albury, NSW 2640
All our facilities
Find us at one of our facilities, from our Animal Care Centre to our Entertainment Centre, Swim Centres, Waste Management Centre, Child Care Centres, Community Centres, Libraries and more...
Visit usAlbury Entertainment Centre
Located in central Albury, the venue caters for both performing arts and the business, events and conference market.
Learn MoreLauren Jackson Sports Centre
The facility is a five court multipurpose venue with change rooms, heating and cooling, extensive kiosk facilities, ancillary meetings rooms, onsite parking and Free WiFi.
Learn MoreAlbury Airport
Albury Airport is New South Wales’s third-busiest regional airport, and is about five kilometres north-east of Albury’s CBD.
Learn MoreAlbury Visitor Information Centre
The staff at the Albury Visitor Information Centre offer tailored itineraries to make your time in Albury Wodonga enjoyable. Request help finding the perfect accommodation, pick up map or utilise the free WiFi.
Learn MoreMurray Art Museum Albury
Murray Art Museum Albury is an all-encompassing contemporary art experience that balances international touring exhibitions with deep connections to the surrounding regional area and cultural identity.
Learn MoreAlbury Waste Management Centre
The Albury Waste Management Centre is the region's major waste disposal facility. It offers a range of recycling, resource recovery and waste management initiatives.
Learn MoreAlbury Library Museum
Albury's award winning Library Museum brings together state of the art technology, a focus on the city's heritage, engaging interactive exhibitions and the reading and research elements of a library.
Learn MoreLavington Library
The Lavington Library is located on the ground floor of Northpoint Tower on Griffith Road in Lavington NSW and offers all your normal library services.
Learn MoreAlbury Swim Centre
The Albury Swim Centre is Albury’s home for aquatics, comprising a range of outdoor pools and water slide right in the heart of Albury. Whatever your age, fitness or skill level, our facilities can help you get fit, learn to swim, play sport or socialise with friends.
Learn MoreLavington Swim Centre
Lavington Swim Centre is North Albury’s home for aquatics, comprising a range of outdoor pools. Whatever your age, fitness or skill level, their facilities can help you get fit, learn to swim, play sport or socialise with friends.
Learn MoreAlbury Botanic Gardens
The garden was established in 1877 and forms an example of the mainstream ideas about gardening in the 19th and 20th centuries.The four hectare site is also known for its established trees, meandering pathways and colourful garden beds.
Learn More