Contact Us

Webchat

Click on the webchat button in the lower right-hand corner of our AlburyCity website to have an online conversation with one of our customer service team during business hours.

Socials

Keep up-to-date with all of our latest news and projects on:

Online

To ask a question, lodge a service request, report a local issue or provide feedback

Phone

02 6023 8111, 8.30am to 5pm Monday to Friday (public holidays excluded).

After hours or weekends, call 1300 133 391

In Person

Find us at one of our customer service centres. We can help with rate payments, reporting waste and graffiti, permits and notifications, Council papers, and many other council services.

Email

Send us an email and we'll get back to you as soon as possible.

Snap Send Solve

Out and about and see something that needs reporting? Such as illegal rubbish dumping, damaged street signs, pot holes or any other issues. You can report this directly to us by using the Snap Send Solve app.

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Feedback and Complaints

If you are not satisfied with your customer experience, we encourage you to contact us and let us know. We will listen to you and handle your feedback or complaint with professionalism. We will also do our very best to deliver you a timely resolution or outcome.

National Relay Service

If you are deaf or have a hearing or speech impairment, you can use the National Relay Service to access any of the department’s listed phone numbers. You can visit the National Relay Service website or call 1300 555 727.

Translating and Interpreting Service

If you are a non-English speaker, you can use the National Translating and Interpreting Service. The service provides immediate phone interpreting. To find out more, visit TIS National or call 131 450, and quote our unique number 285237.

Insurance Claims Investigation

If you have been injured or your property damaged, and you believe it was caused as a result of Council’s negligence, you can submit a claim against Council for consideration.

Have your Say

Share ideas and Have Your Say on decisions that have the potential to affect the Albury community; draft plans, policies, strategies, projects and initiatives across the region.

View Open Projects