View results from both the recent and past community satisfaction survey conducted by our independent research partner.
We conduct a Community Satisfaction Survey every two years to understand and identify community priorities, explore resident experiences when contacting Council, and to measure overall satisfaction with Council's performance.
The survey results help identify what is important to the community, what we are doing well, where we need to place more focus, and areas for improvement.
We also conduct a 'check-in' with residents in alternate years to see if levels of satisfaction are changing.
Calls are made by our independent research partner on a random selection basis. Only residents over 18 can participate and AlburyCity employees and immediate their families cannot take part.
A sample of previous survey respondents were re-contacted in February 2023 to see if there had been any increase or decrease in satisfaction. Of these residents, 87% said that their overall satisfaction had increased or remained the same, compared with the rating of 80% that the same participants gave us in 2022. This shows an overall a strengthening of satisfaction with Council.
Residents were also asked what they believe should be the key priority for AlburyCity over the next 12 months. The top five key priorities identified by the community were:
This result reinforces our focus on continuing a high level of communication with our community, and providing a variety of opportunities to give feedback on the projects and initiatives that matter most.
Our community's feedback also means we will continue to place a high priority on informing our community about maintenance and improvements in their local area, how we are improving our riverside parks, our city's appearance, local roads and sewer services, as well as long-term planning initiatives for our city.
The 'check in' results can be viewed here.