Coronavirus (COVID-19): how we’re responding | AlburyCity
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Novel Coronavirus (COVID-19) Update

Read the latest update regarding our response to the novel coronavirus (COVID-19) situation.

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Coronavirus (COVID-19): how we’re responding

The safety of our community, customers and our people is our top priority.

The Coronavirus (COVID-19) is having a significant impact on the lives of all Australians. We recognise the fundamental importance of the services we provide, and are doing everything we can to continue delivering our core services, without interruption, to our community during this time.

Our people are monitoring advice on all public health matters from the state and federal health departments daily and assessing any potential impact on our city services and events.

We understand our community's concern given the potential seriousness of the situation, and ask you to be fully informed and listen to evidence-based, real-time advice of health professionals and government officials.

Message from the Mayor

  • What is coronavirus? keyboard_arrow_right

    Coronaviruses (CoV) are a large family of viruses that cause a range of illnesses from the common cold to more severe diseases such as Middle East respiratory syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS).

    Initial human infections of this new, or ‘novel’ coronavirus were first notified to the World Health Organization (WHO) in late December 2019 after a cluster of pneumonia cases emerged in Hubei Province, China. On 30 January 2020, the WHO declared the outbreak as a Public Health Emergency of International Concern.

    Since it’s a new virus, much remains unknown about the characteristics of the coronavirus.However, a large number of countries have now confirmed sustained or limited person-to-person transmission. On 11 February 2020, the WHO named the disease caused by the novel coronavirus ‘COVID-19’.

    Common symptoms of the disease include a fever, flu-like symptoms such as coughing, sore throat and fatigue, and shortness of breath. While around 80 per cent of cases will only experience mild symptoms, severe cases can cause pneumonia, and even death.

    More Coronavirus (COVID-19) information, fact sheets and resources for the public, health professionals and industry are available from the Department of Health.

  • Wash your hands frequently

    Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.

    Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.

    Maintain social distancing

    Maintain at least 1.5 metre distance between yourself and others.

    Why? When someone coughs or sneezes they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person coughing has the disease.

    Avoid touching eyes, nose and mouth

    Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.

    Practice respiratory hygiene

    Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.

    Why? Droplets spread virus. By following good respiratory hygiene you protect the people around you from viruses such as cold, flu and COVID-19.

    If you have fever, cough and difficulty breathing, seek medical care early

    Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority.

    Why? National and local authorities will have the most up to date information on the situation in your area. Calling in advance will allow your health care provider to quickly direct you to the right health facility. This will also protect you and help prevent spread of viruses and other infections.

    Stay informed and follow advice given by your healthcare provider

    Stay informed on the latest developments about COVID-19. Follow advice given by your healthcare provider, your national and local public health authority or your employer on how to protect yourself and others from COVID-19.

    Why? National and local healthcare authorities will have the most up to date information on whether COVID-19 is spreading in your area. They are best placed to advise on what people in your area should be doing to protect themselves.

  • Travel advice keyboard_arrow_right

    The risk of exposure to Coronavirus (COVID-19) is believed to be highest for those people who have travelled through a high risk country. However, there are an increasing number of other countries at risk of Coronavirus.

    As of midday Wednesday 25 March, the Smartraveller advice has been upgraded to a full travel ban for all Australians. You will not be able to depart Australia to travel overseas.

    If you’re travelling or returning to Australia, and arrive from 12am on Monday 16 March, you will be required to self-isolate (Coronavirus COVID-19 isolation guidance) for 14 days. This applies to all travellers, including Australian citizens. For details see the Australian Border Force website

Customer Service

Kiewa Street Customer Service Centre will be closed from 5:00 pm Friday 27 March, 2020, however staff can be contacted by:

AlburyCity are now accepting online lodgement of Development Applications and Complying Development Certificates through the NSW Planning Portal.

Payment of Development Applications, Construction Certificates, Plumbing Approvals, Complying Development Applications, Building Certificates, Swimming Pool Certificates, Certificate of Compliance under the Water Management Act 2000 and Water Stand Pipe Sales can be processed by calling:

  • 02 6023 8111

Rates and water payments can be processed via:

Debtor payments can be processed via

Animal Registrations can be processsed via:

We encourage you to use these alternate options for the safety of our community, customers and our people.

Like other businesses, we're asking our team members to maintain high standards of hygiene and cleanliness. When you are in one of our customer service centres, please try to keep social distancing wherever possible and if you are feeling unwell, don't visit our centres or facilities.

Services and facilities


  • Murray Art Museum AlburyClosed from 12:00pm Monday 23 March
  • Lauren Jackson Sports CentreClosed from 12:00pm Monday 23 March
  • Albury Entertainment CentreClosed from 12:00pm Monday 23 March
  • Building and Planning - Phone appointment only and email.
  • Retro Lane CafeClosed from 1:30pm Wednesday 25 March.
  • Mirambeena Community CentreClosed from 3:00pm Wednesday 25 March
  • Glenecho Community Centre - Closed from 3:00pm Wednesday 25 March
  • Albury Swim Centre - Closed from 5:00pm Wednesday 25 March
  • Lavington Swim Centre - Closed from 5:00pm Wednesday 25 March
  • Visitor Information Centre - Closed from 5:00pm Wednesday 25 March
  • Lavington Library (including the Customer Service face-to-face component) - Closed from 5:00pm Wednesday 25 March
  • Mother and Baby Restrooms in QEII Square - Closed from 4:00pm Thursday 26 March
  • LibraryMuseum - Closed from 7:00pm Wednesday 25 March
  • Home library service - Closed from 7:00pm Wednesday 25 March
  • Glenmorus Gardens Administration OfficeClosed from 5:00pm Friday 27 March.
    Phone enquiries and meetings by appointment will still occur and the cemeteries and crematorium will remain operational for funeral services and bookings in line with Government guidelines (funerals may be attended by a maximum of no more than 10 people and where the 1 person per 4 square metre rule applies).
  • Botanic Gardens and Wonga Wetlands – Weddings with a maximum attendance of no more than 5 people and where the 1 person per 4 square metre rule applies.
  • All outdoor play spaces including playgrounds, skate parks and fitness stations:
    • All 81 playgrounds
    • Three skate parks, and skate elements within our other playground areas
    • Three fitness stations


The following Council events involving 100 participants or more have been cancelled or postponed following advice from the Federal and State Government. Some smaller events have also been cancelled.

Major events:

  • ANZAC Day March and Ceremony Saturday 25 April - Cancelled
  • Albury Gold Cup Friday 20 March - Cancelled

Other events:

  • Citizenship Ceremony Thursday 23 March – Postponed
  • Live & Local: Sydney Writers' Festival Livestream Friday 1 - Sunday 3 May 2020 – Cancelled
  • Dads Read Storytime Saturday 21 March 2020 – Cancelled
  • Stargazing with David Scott Author Talk Saturday 21 March 2020 – Postponed
  • Chaika: Music in the Gardens Sunday April 19 2020 – Cancelled
  • Community Coach Tour Wednesday 22 April 2020 – Cancelled
  • Health My Way Session Monday 27 March 2020 - Cancelled
  • The Lynley Dodd Story Exhibition Floor Talk Saturday 28 March 2020 and 18 April 2020 - Cancelled
  • Youth Week: Addicted Friday 3 April 2020 - Cancelled
  • PUPpets! Wednesday 15 April 2020 - Cancelled
  • Construct-o sticks Thursday 16 April 2020 - Cancelled
  • Retro Rock Climb Thursday 16 April 2020 - Cancelled
  • Youth Week - Retro's Amazing Race Saturday 4 April 2020 - Cancelled
  • Space Craft Friday 17 April 2020 - Cancelled
  • Transforming Origami Stars Tuesday 14 April 2020 - Cancelled
  • Shades of Bublé Wednesday 25 March 2020 - Cancelled
  • The Fleetwood Mac Show Thursday 28 March 2020 - Postponed
  • We Will Rock You - Rescheduled
  • Priscilla Queen of the Desert August 2020 - Postponed
  • Ross Noble - Humournoid - Rescheduled
  • A Farewell to Doris - Rescheduled
  • World of Musicals - Rescheduled

Government Financial Assistance

The Australian Government has announced an economic response totalling $17.6 billion across the forward estimates to protect the economy by maintaining confidence, supporting investment and keeping people in jobs.

Additional household income and business support will flow through to strengthen the wider economy.

Economic Response to the Coronavirus

If you're concerned

Call the Coronavirus Health Information Line if you are concerned or need more information on coronavirus (COVID-19). The line operates 24 hours a day, seven days a week.

1800 020 080

If you require translating or interpreting services, call 131 450.

Latest Novel Coronavirus (COVID-19) News Updates
Mayor issues statement on Covid-19 comment
Council closes outdoor play spaces

Friday 27 March 2020

In support of reducing the impacts of COVID-19 within our community and in line with the Public Health (COVID-19 Places of Social Gathering) Order 2020, we will today commence closing all outdoor play spaces including playgrounds, skate parks and fitness stations.

Mayor issues statement on Covid-19 comment
COVID-19, Media Releases
Council responds to government orders

Wednesday 25 March 2020

AlburyCity has closed more facilities, in line with new Federal Government requirements aimed at slowing the spread of Covid-19.

Mayor issues statement on Covid-19 comment
COVID-19, Community Safety, Media Releases
Clarifying statement from the Mayor

Tuesday 24 March 2020

The NSW and Victorian Cross-Border Commissioners have confirmed that there will be no closure of the border between the states.

COVID-19, Media Releases, Public Notices
Working together in challenging times

Friday 20 March 2020

AlburyCity is continuing to deliver Council services, despite the challenges presented by the Coronavirus emergency.

The NSW Government decides not to rescind the Albury Gold Cup half-day holiday
COVID-19, Media Releases, Public Notices
Public holiday to proceed

Tuesday 17 March 2020

The NSW Government has confirmed the half-day public holiday on Friday will proceed as gazetted, despite the decision to run the Albury Gold Cup without crowds in attendance.

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